We are looking for an enthusiastic and motivated Customer Support Intern to join our team. The intern will assist in handling customer queries, resolving basic issues, maintaining customer records, and ensuring a smooth customer experience. This is a great chance for freshers to develop communication, problem-solving, and customer-handling skills.
Key Responsibilities
- Assist in handling customer inquiries through calls, emails, WhatsApp, and chat.
- Respond to customer questions and provide accurate information.
- Help resolve basic customer complaints and issues.
- Follow up with customers to ensure their queries are addressed.
- Maintain and update customer information and interaction records.
- Coordinate with internal teams to resolve customer concerns.
- Support daily customer service operations.
- Ensure professional and polite communication with customers.
- Learn and follow company policies and customer support procedures.
Skills Required
- Good verbal and written communication skills.
- Basic computer knowledge and MS Office skills.
- Good listening and problem-solving abilities.
- Positive attitude and willingness to learn.
- Ability to work independently as well as in a team.
- Basic knowledge of email and online communication tools.
- Strong interpersonal and organizational skills.
Eligibility Criteria
- Graduates, and freshers are welcome to apply.
- Minimum qualification: 12th Pass / Graduate (as applicable).
- Candidates with a passion for customer interaction and service are preferred.