RevHub is looking for a confident, enthusiastic, and well-organized Customer Support & Operations Intern to join our team in Gwalior.

The intern will primarily be responsible for interacting with hotel guests over phone calls, collecting feedback regarding their stay and overall experience, encouraging guests to share their experiences through online reviews and ratings, and assisting with routine office operations.

This role offers an opportunity to gain practical experience in customer relationship management, hospitality operations, communication, and administrative coordination while working in a growing hospitality technology company.

Roles & Responsibilities

1. Guest Feedback & Customer Interaction: Make outbound calls to hotel guests to collect feedback about their stay, service quality, and overall experience.
2. Review & Rating Management: Encourage satisfied guests to share their experiences through online reviews and ratings on relevant platforms.
3. Customer Relationship Management: Maintain professional and courteous communication with guests and address basic queries or concerns.
4. Feedback Documentation: Maintain accurate records of guest feedback, ratings, reviews, and call outcomes using Excel or Google Sheets.
5. Internal Coordination: Communicate guest concerns and feedback to the relevant internal teams and assist with follow-ups.
6. Office Operations: Assist with basic administrative tasks, documentation, data entry,



and day-to-day office coordination.
7. Team Support: Provide operational assistance to the team as and when required.

Skills Required
- Excellent verbal communication skills.
- Comfortable speaking with customers over phone calls.
- Basic knowledge of MS Excel and Google Sheets.
- Good interpersonal and organizational skills.
- Ability to handle conversations professionally and patiently.
- Attention to detail and willingness to learn.

Who Can Apply?
- Female candidates who are available for a full-time, in-office internship in Gwalior.
- Candidates who are confident communicators and comfortable making outbound calls.
- Candidates who can commit to the complete six-month internship duration.
- Freshers and undergraduate students with the required communication skills are welcome to apply.

Perks & Benefits
- Hands-on experience in customer support and hospitality operations.
- Professional communication and client-handling experience.
- Exposure to the hospitality technology industry.
- Opportunity to work with a growing organization.
- Possibility of a full-time employment prospect based on performance.

Internship Details
- Duration: 6 Months
- Stipend: Competitive
- Job Type: Full-time Internship
- Work Mode: Work from Office
- Location: Gwalior, Madhya Pradesh
- Working Days: 6 Days a Week
- Pre-placement Offer: Possible, based on performance and organizational requirements.

📌 Customer Support & Operations Intern (Gwalior)
🏢 RevHub Hospitality
📍 Gwalior