Company: Pocketly Info Tech

Department: Customer Support

Experience: 6 Months – 1 Year

Job Type: Full-Time

Location: Gittikhadan, Nagpur

Job Summary

Pocketly is looking for a customer-focused Customer Support Executive with 6 months to 1 year of experience. The candidate should have good knowledge of both Voice and Non-Voice processes and be comfortable handling customer queries through calls, chats, and other support channels.

Key Responsibilities

Handle customer queries and provide appropriate solutions through voice and non-voice channels.

Manage inbound/outbound customer calls professionally.

Respond to customer queries through chat, email, and other digital channels.

Understand customer concerns and resolve issues within the given timelines.

Maintain accurate records of customer interactions and follow up when required.

Escalate complex issues to the concerned team or senior.

Follow company policies, processes, and customer service standards.





Maintain good customer relationships and ensure a positive customer experience.

Meet daily/weekly performance and quality targets.

Requirements

6 months to 1 year of experience in Customer Support/BPO/Call Centre.

Valuable knowledge of both Voice & Non-Voice processes.

Excellent verbal and written communication skills.

Good customer handling and problem-solving abilities.

Basic computer knowledge and familiarity with CRM/support tools.

Ability to handle customers professionally and patiently.

Candidates should be comfortable working in a target-oriented environment.

Preferred Skills

Customer Handling | Voice Process | Non-Voice Process | Chat Support | Communication | Problem Solving | CRM Knowledge | Query Resolution

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📌 Customer Support Executive (Nagpur)
🏢 Pocketly
📍 Nagpur