- Completing end to end Targets.

- Outbound call process (min. 100 - 150 calls in a day).

- Fetching out References. Completing 2 hours connected call duration by the day end.

- Responsible for the student Help/ issues over calls.

- Grievance handling/ query handling based on the academics and curriculum.

- Fetching out References and taking feedback from the students.

- Handling escalations & cancellation of students, working towards retention.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle student complaints, provide appropriate solutions and alternatives within the time limits;

- follow up to ensure resolution.

Role: Customer Success Associate,

Industry Type: Education / Training,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Customer Support

Voice ProcessDomestic Voice ProcessCustomer RelationshipQuery HandlingQuery ResolutionIssue Resolution

📌 Customer Support Executive (Gurugram)
🏢 Hike Education
📍 Gurugram