Job Summary

We are seeking a customer-focused and technically skilled Customer Support Executive to provide high-quality support to customers using automotive software solutions. The ideal candidate will have experience in technical and software support, preferably within the automotive industry, with the ability to troubleshoot software-related issues, handle customer queries, and deliver timely resolutions while maintaining excellent customer satisfaction.

Experience supporting automotive software applications, vehicle-related systems, dealership management platforms, or other automotive technology solutions will be an added advantage.

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat in a skilled and timely manner.
- Diagnose and troubleshoot technical issues related to automotive software applications and services.
- Provide step-by-step guidance to customers on using automotive software platforms and resolving technical problems.
- Support customers with software functionality, system configuration, application usage, and integration-related queries.
- Assist customers in resolving issues related to automotive applications, vehicle data, diagnostic systems, and other relevant software solutions.
- Escalate complex software and technical issues to the relevant engineering or product teams when required.
- Maintain accurate records of customer interactions, technical issues, and resolutions.
- Follow up with customers to ensure issues are fully resolved and customer satisfaction is maintained.
- Collaborate with internal teams (engineering, product, and operations)



to improve software performance and service quality.
- Assist in creating knowledge base articles, user guides, and FAQs for common automotive software-related issues.
- Ensure adherence to service level agreements (SLAs) and company policies.

Required Skills & Qualifications

- Bachelor's degree in any discipline (Technical background preferred).
- Proven experience in Customer Support or Technical Support roles.
- Experience in supporting automotive software applications or automotive technology solutions is preferred.
- Basic understanding of automotive systems, software applications, and vehicle-related technologies.
- Experience troubleshooting software issues and guiding customers through technical solutions.
- Strong troubleshooting, analytical, and problem-solving skills.
- Basic understanding of software, systems, or relevant technical products.
- Excellent verbal and written communication skills.
- Ability to handle customer complaints with patience and professionalism.
- Familiarity with CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk) is a plus.
- Ability to work in shifts and manage multiple tasks efficiently.
- Experience in SaaS, IT support, automotive software support, or technical helpdesk environments is preferred.

Preferred Experience

- Experience supporting automotive software platforms, connected vehicle solutions, vehicle diagnostics, fleet management systems, or dealership management software.
- Familiarity with automotive industry processes and terminology.
- Experience assisting customers with software implementation, onboarding, configuration, and troubleshooting.

📌 Customer Support Executive (Noida)
🏢 Addenda
📍 Noida