? YOUR NEXT CAREER OPPORTUNITY STARTS HERE!

? Remote | Full-Time | Immediate Joiners Preferred

Great customer experiences don't happen by chance. They happen when the right people listen, understand, take ownership, and turn customer concerns into solutions.

At Binary Geckos, we're looking for customer support professionals who know how to make every customer interaction count!

? Work Details

Work Mode: Remote

Employment: Full time

Working Days: 6 Days a Week

Timezone: US Eastern Time (EST/EDT, as applicable)

Available Shifts

9:00 AM - 6:00 PM EST/EDT

3:30 PM - 12:30 AM EST/EDT

Candidates must be comfortable working either shift, as assigned.

? What You'll Bring To The Table

•⁠ Handle customer interactions through phone, email, and live chat.

•⁠ Manage customer queries, complaints, and escalations professionally.

•⁠ Work with CRM platforms, ticketing systems, and customer support tools.

•⁠ Maintain response times, resolution quality,



and defined SLAs.

•⁠ Understand and consistently meet customer support KPIs and performance targets.

•⁠ Coordinate with internal teams to ensure timely issue resolution.

✨ The Skills That Matter

•⁠ Prior Customer Support experience is mandatory.

•⁠ Excellent spoken and written English communication skills.

•⁠ Good understanding of CRM platforms and ticketing systems.

•⁠ Strong problem-solving and customer-handling abilities.

•⁠ Immediate availability

If you have genuine customer support experience, excellent English communication skills, and are comfortable working US night shifts, we'd love to hear from you!

Apply Now - Immediate Hiring!

Only candidates with relevant prior customer support experience will be considered.

📌 Customer Support Associate / Executive (India)
🏢 Binary Geckos
📍 India