Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions, offering flexible services to a wide range of clients. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables organizations to reduce costs, boost productivity, and maintain focus on strategic growth.

As a trusted partner for scalable business support, the company values professionalism, responsiveness, and long-term client relationships. Team members contribute directly to improving client operations through high-quality, consistent service.

Role Description The Customer Support Advisor is a full-time remote role responsible for delivering timely, qualified assistance to clients and their customers. Day-to-day tasks include responding to inquiries via email, chat, and phone, resolving issues, and providing clear, accurate information about services and processes. The role involves tracking and documenting interactions, escalating complex concerns when needed, and following up to ensure customer satisfaction.

The Customer Support

Advisor collaborates with internal teams to understand client needs,



updates knowledge bases or FAQs, and identifies recurring issues to recommend improvements. This position requires a strong focus on service quality, adherence to client guidelines, and consistent, organized communication across multiple channels.

Qualifications

- Ability to maintain high levels of Customer Satisfaction through attentive service and effective problem resolution.

- Experience in Customer Contact and Customer Support, including handling inquiries across phone, email, and digital channels.

- Skills in Client Counseling and Communication, with the capacity to provide clear guidance and empathetic support.

- Solid written and verbal communication skills and proficiency in English.

- Comfort working remotely, with reliable internet access and strong time-management and organizational abilities.

- Prior experience in customer service, call centers, or client-facing roles is preferred.

- Familiarity with CRM or helpdesk tools and basic office software (e.g., spreadsheets, word processing) is beneficial.

- High school diploma or equivalent required; additional education or training in business, communication, or related fields is an advantage.

📌 Customer Support Advisor (Noida)
🏢 ANR Business Consulting
📍 Noida