– Customer Success & Implementation Executive

Company: Webeaz Technologies Pvt. Ltd.

Location: Near Calicut University, Kerala

Experience: 1–3 Years (Freshers with excellent communication and technical skills can also apply)

Employment Type: Full time

JOB SUMMARY:

We are looking for a customer-focused and tech-savvy Customer Success & Implementation Executive to manage client onboarding, software implementation, product demonstrations, training and customer relationships. The ideal candidate should have excellent communication, presentation and problem-solving skills.

KEY RESPONSIBILITIES:

1. Client Onboarding & Implementation

- Manage client onboarding and software setup.
- Understand client requirements and configure the platform.
- Coordinate with the technical team for implementation support.

2. Software Demonstration & Training

- Conduct software demos for clients.
- Explain product features and functionalities.
- Provide online product training and user guidance.

3. Client Relationship Management

- Maintain regular communication with clients.
- Handle customer queries and concerns.
- Collect feedback and ensure customer satisfaction.

4. Customer Success & Product Adoption





- Monitor customer activity and platform usage.
- Follow up with inactive clients.
- Improve product adoption and customer retention.

5. Community Management

- Manage and engage members of the DGVerse community.
- Coordinate webinars, training sessions and product updates.
- Encourage customer participation and engagement.

6. Coordination & Reporting

- Coordinate with sales, technical and management teams.
- Maintain onboarding and customer records.
- Track customer issues and prepare regular reports.

Required Skills & Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, Marketing, or related field
- 1–3 years of relevant experience; freshers with strong skills can apply.
- Excellent communication and interpersonal skills.
- Good presentation and client-handling skills.
- Basic knowledge of CRM, SaaS platforms and business software.
- Strong problem-solving and follow-up skills.
- Proficiency in MS Office, Google Workspace and online meeting tools.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer success & Implementation Executive (Kozhikode)
🏢 Webeaz Technologies
📍 Kozhikode