Operational Services Partners are responsible for executing customer requests accurately and efficiently to support consistent, high-quality service. This role focuses on maintaining accurate customer information, resolving standard customer requests, and ensuring work is completed in alignment with established processes and defined service expectations. Partners are accountable for individual and team performance, contributing to overall service delivery while supporting customers across the enterprise within a defined scope of work.

1. Queue Management & Ticket Resolution
- Monitor and manage assigned work and ticket queues to ensure timely processing within service-level expectations.
- Follow established processes to determine the appropriate action and escalate non-standard requests when needed.
- Prioritize requests based on urgency, impact, and age to ensure efficient workflow
- - Customer-Focused Execution
- Interpret customer requests and complete transactions in alignment with defined processes and expected outcomes.
- Identify incomplete or unclear information and take appropriate action to move the request forward or escalate when needed.
- Communicate with internal Partners to clarify or resolve standard requests.
2. 3. Policy Adherence & Accuracy
- Ensure all actions align with established policies, procedures, and standard work.
- Maintain high standards of data accuracy and system integrity.
- Escalate non-standard requests, exceptions, or unclear situations to leadership for guidance.

- - Primary Team & Work Scope

- Work within an assigned primary team and develop proficiency across all standard transactions within that scope.
- Participate in cross-training and demonstrate the ability to support additional work within assigned scope as business needs require.

- - Collaboration & Support
- Work closely with peers, supervisors, and support teams to resolve tickets and maintain service levels
- - - Support other work within assigned scope as needed,



demonstrating flexibility and accountability.
- Identify process gaps or recurring issues and escalate opportunities for improvement.

- - Documentation & Reporting

- Maintain accurate records within the system to ensure operational consistency and audit readiness.

- Reference available tools and documentation to support accurate and effective workflow execution.

Performs all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

- Execution & Reliability – Completes work accurately and on time by consistently following defined processes and expectations.
- Attention to Detail – Ensures accuracy in all transactions and maintains data integrity.

- Time Management – Effectively prioritizes work to meet volume demands and service expectations.
- Customer Focus – Supports customers by ensuring requests are completed correctly and communicating clearly when needed.
- Communication & Collaboration – Works effectively with peers and Partners to resolve requests and ensure aligned outcomes.

- Adaptability – Adjusts to changing priorities and work demands while maintaining performance and quality.
- Ownership – Takes responsibility for assigned work and recognizes when to escalate issues beyond defined scope.
- System Navigation

- Proficiency in navigating ERPs, customer request systems and Outlook to complete assigned tasks.

- Process Adherence

- Follows documented workflows, policies, and standard work to ensure consistency and accuracy.

- Entry-level role with strong attention to detail and a willingness to learn.
- Strong communication and organizational skills.
- Basic proficiency in Microsoft Office tools
- Ability to work independently and manage tasks.

- Preferred

- 1+ years of experience in a Shared Services or customer support role.
- Experience in a high-volume processing environment.
- Familiarity with ticketing systems or ERP platforms

📌 Customer Services - Customer Service Representative (Bengaluru)
🏢 Trigent Software
📍 Bengaluru