Location Mumbai

Company Alstom

Job Summary

Take on a new challenge and apply your customer service, railway systems, and techno-commercial expertise in our Parts Overhaul Services business.

youll lead the end-to-end customer relationship for Metro Parts, Repairs, Overhaul and Warranty Services, from opportunity identification through order execution, delivery, and payment.

Working closely with Engineering, Supply Chain, Procurement, Quality, Finance, Sales, and Operations, youll drive customer satisfaction, delivery performance, business growth, and continuous improvement.

Responsibilities

- Managing customer inquiries, orders, returns, complaints, and critical issues

- Coordinating Metro Parts, Repairs, Overhaul and Warranty Services

- Driving techno-commercial plans for Propulsion, Bogies and Drives

- Monitoring delivery KPIs and leading RCA, action plans, and performance reviews

- Identifying customer needs and opportunities and partnering with Sales/Business Development

- Supporting the conversion of ad-hoc Parts Repairs business into long-term agreements and overhaul opportunities

- Coordinating bids, material planning, stock, and logistics costs

- Supporting reliability improvement and obsolescence solutions with Engineering

- Driving effective use of SAP/GSI and Customer Service tools

- Developing Customer Service competencies within the team

- Ensuring compliance with Quality, ISO and EHS requirements

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that will help you succeed and grow in this role:

- 1214 years of relevant experience

- Graduate in Engineering or an Industrial discipline

- Experience in Customer Service, Parts Overhaul, Repairs, Maintenance, or After-Sales Services

- Knowledge of train parts and sub-assemblies

- Knowledge of Propulsion and Bogie Drives systems

- Strong customer relationship and delivery performance management skills

- Basic knowledge of SAP/GSI





- Understanding of supply chain, inventory, material planning, and MRP

- Positive English and Microsoft Office skills

- Strong problem-solving, leadership, and team management capabilities

Railway experience, customer-facing field exposure, Quality/Audit knowledge, and data analytics experience would be advantageous.

Your key network and stakeholders youll work closely with:

- Parts Overhaul and Customer Service teams

- Engineering, Supply Chain, Procurement, Quality, Finance, and Operations

- Sales, Business Development, Tender/Bid teams, and Customer Directors

- ISR, Maintenance, RAMS, and Contract Management

- Customer site and maintenance teams

- External suppliers

How your success will be measured

- Parts Overhaul performance

- On-time delivery and dispatch

- Contractual milestone achievement

- Customer satisfaction

- QCD performance

- REX implementation and audit results

- EHS and process compliance

- Workload and competency development

Things youll enjoy

Join a dynamic Services environment where youll combine customer management, railway technical knowledge, commercial awareness, and operational delivery.

youll collaborate across functions, contribute to Metro Parts Overhaul activities, develop long-term customer solutions, and help continuously improve service performance.

you dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you!

Role: Customer Service,

Industry Type: Urban Transport,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills analytics business developmentcompetency developmentcompliancecontract managementcustomer managementcustomer relationshipcustomer satisfactioncustomer servicedata analyticsdispatchehsfinancelogisticsmaintenance

📌 Customer Service Manager (Mumbai)
🏢 Alstom Transportation
📍 Mumbai