HIRING FOR MNC

: Please find the detailed attached for your reference.

FOR MORE DETAILS : Call / Whatsapp Saranya S- (phone hidden)

Work Location: Mumbai

100% Work from Office

Night Shifts Only (2way cab facility provided)

Must be comfortable working in a voice-heavy blended (Calls + Chat + Email) process environment.

Position Title: Customer Services - Customer Service Representative

Salary: INR-3,00,000/ Yearly

Notice Period: Immediate to 15days

Voice-Heavy Blended Process (Calls + Chats + Emails)

This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions.

Please apply only if you are fully comfortable with calling responsibilities.

Role Overview

Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a solid emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution.

Key Responsibilities

Handle majority voice interactions (calls) along with supporting chat and email channels as needed.





Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.

Collaborate with cross-functional support teams to resolve requests efficiently.

Maintain a customer-centric approach focusing on live communication (primarily calls).

Qualifications

Excellent verbal and written communication skills in English (strong speaking ability is mandatory).

Good interpersonal skills with a customer-first mindset.

Detail-oriented with strong organizational and multitasking skills.

Analytical and logical problem-solving skills.

Prior experience in customer or employee support (voice or blended) is an advantage.

Contact Information: If you have any further questions or need additional information, please feel free to contact me directly.

Saranya S

HR Recruitment Specialist

(phone hidden)

Role: Customer Success Associate, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Communication SkillsCustomer SupportBPO Customer ServiceVoice ProcessVoice Support

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