Company Description Arcturus Foam Industries Pvt. Ltd. is an OEM and private-label manufacturer of EVA foam products serving retailers, importers, distributors, and brands worldwide. From its manufacturing facility in Vapi, Gujarat, the company produces yoga mats, puzzle and play mats, sports and judo flooring, camping mats, foam toys, EVA sheets, and custom die-cut foam components.

Arcturus offers large-scale production capacity of up to 1 million mats per month, tailored to client specifications, branding, and packaging. The company is export-ready, supplying markets in the USA, Europe, Japan, South Korea, Australia, and the Middle East, with a robust focus on quality and compliance. Recognized as a start-up by the Government of India, Arcturus aims to build India’s largest world-class factory for EVA foam products.

Role Description This is a full-time, on-site Customer Relationship Management Executive role based at our Vapi facility. The role involves managing customer accounts, responding to inquiries, and ensuring timely communication with retailers, distributors, and brand partners. The Executive will monitor order status, coordinate with internal teams on production and delivery, and proactively address issues to maintain high customer satisfaction and retention.

Daily activities include tracking customer feedback,



recommending service improvements, preparing reports on customer experience and sales performance, and supporting renewal and upselling opportunities. The role also requires maintaining accurate CRM records, following up on leads, and contributing to long-term relationship-building with domestic and international clients.

Qualifications

Candidates should possess strong Communication and Customer Experience skills to interact effectively with clients and internal teams.

Candidates should possess Customer Retention and Sales skills to support repeat business, upselling, and cross-selling opportunities.

Candidates should possess Analytical Skills to interpret customer data, track performance metrics, and prepare actionable reports.

Relevant experience in customer-facing roles, preferably in manufacturing, or B2B environments.

Proficiency in CRM software and MS Office tools, with attention to detail and accurate documentation.

Ability to work on-site in Vapi, manage multiple accounts, and collaborate with production, logistics, and sales teams.

Undergraduate degree in Business, Marketing, Commerce, or a related field; additional certifications in customer service or sales are an advantage.

📌 Customer Relationship Management Executive (Vapi)
🏢 Arcturus Foam Industries
📍 Vapi