Client Relationship Executive – Experience Centre

EARTHY | Bengaluru | Full-time | 2–5 years of experience

About EARTHY

EARTHY is a design-led brand building Integrated Hydration Systems for modern kitchens.

The role

We are looking for someone to independently manage client interactions and appointments at the EARTHY Experience Centre, while supporting our Business Development, Marketing and Founder teams.

The role combines client relationship management, CRM coordination and day-to-day business support.

Roles & responsibilities

Client Relations & Experience Centre

- Manage Experience Centre appointments end to end, including scheduling, confirmations, visitor preparation and post-visit follow-up.
- Welcome and coordinate visits from architects, interior designers, homeowners and business partners.
- Handle incoming enquiries through calls, WhatsApp, email and walk-ins.
- Coordinate product demonstrations, meetings and visitor requirements with the relevant teams.
- Oversee Experience Centre readiness and coordinate with the Water Bar, housekeeping and facility teams.

Business Development & Marketing Coordination

- Maintain accurate client, partner, enquiry and appointment records in CRM.
- Support the BD team with meeting schedules, enquiry tracking, follow-ups and documentation.
- Coordinate with the Marketing team on campaign enquiries, lead allocation, CRM updates and reporting.




- Act as a coordination point between Business Development, Marketing and the Founders.
- Track pending actions, communicate updates and ensure timely follow-through.
- Support Experience Centre events, architect engagements and partner meetings.

Preferred candidate profile

- 2–5 years of experience in client relations, customer experience, sales coordination or similar roles.
- Prior experience in premium showrooms, interior design studios, modular kitchen brands, architectural products or experience centres is preferred.
- Clear spoken and written English. Kannada and Hindi are advantages.
- Confident and professional when interacting with clients, architects and senior stakeholders.
- Working knowledge of CRM, Excel, email, calendars and business communication tools.
- Organised, attentive to detail and comfortable managing multiple activities independently.
- Takes ownership and follows through without constant supervision.

What we expect

Every visitor is attended to. Every appointment is prepared and followed through. Every enquiry has a clear next action, and CRM records remain current.

This is not a reception-only or telecalling role. It requires ownership of client interactions, business coordination and follow-through.

Location: EARTHY Experience Centre, Sadashivanagara, Bengaluru

Employment: Full time, on-site

📌 Customer Relationship Executive - Experience Centre (Bengaluru)
🏢 EARTHY
📍 Bengaluru