- Pre‑Disbursement Activities (Before Loan Approval)
- Visiting vehicle dealerships regularly and handling walk‑in customers.
- Being present at dealer events, sales camps, and local promotional activities (micro‑level events).
- Generating recent customers through outdoor promotions, road shows, and finance campaigns.
- Getting leads through customer referrals and dealer references.
- Conduct field investigation by physically visiting customer residences or workplaces to verify details.
- Regular interaction with dealers to explain loan schemes and offers.
- Collecting customer details and documents by meeting customers in person.
- This phase requires daily travel, outdoor movement, and face‑to‑face interaction.
- Disbursement Activities (Loan Processing & Payment)
- Helping customers fill loan applications and explaining the process directly at dealerships or customer locations.
- Collecting necessary documents such as ID proof, income proof, invoices, and insurance copies.
- Coordinating with internal teams for loan approval.
- Ensuring timely payment of the loan amount once approvals are completed.

Involves coordination between customer,



dealer, and office—but initiated from the field.

- Post‑Disbursement Activities (After Loan Release)
- Visiting dealers or customers to confirm vehicle delivery.
- Following up with customers for pending payments, documents, or confirmations.
- Collecting registration certificates, insurance policies, and invoices by visiting customers or dealers as required.
- Recovery & Follow‑ups
- Meeting customers in person for payment follow‑ups when required.
- Initiating vehicle repossession activities strictly as per company guidelines.
- Updating collection status and account details using mobile-based systems.

Requires confidence, communication skills, and on‑ground coordination.

- Customer Interaction & Cross‑Selling
- Handling customer questions by meeting them personally or visiting their location.
- Resolving customer issues through direct interaction, not just phone calls.
- Identifying opportunities to sell additional financial products during customer meetings.

📌 Customer Relations (Vijayawada)
🏢 Sundaram Finance
📍 Vijayawada