Company Description Naukripay Group (Naukri Pay), founded in 2021 and headquartered in Kolkata, West Bengal, is a human resources and talent-solutions company focused on connecting job seekers and employers across diverse industries. The organization provides end-to-end HR services, including manpower support, project-based staffing, pre-screening, interviewing, training, and onboarding. Its teams work to reduce attrition, enhance employee performance, and support organizational growth through data-driven, customized solutions.

Naukripay

Group leverages a nationwide candidate network and deep industry insight to create value for both businesses and professionals. The company emphasizes transparent guidance, skill development, and meaningful career opportunities while maintaining compliance with industry standards.

Role Description The Customer Care Executive role is a full-time, on-site position based in the Greater Delhi Area. The role involves handling inbound and outbound customer calls, responding to queries, and resolving issues in a timely and professional manner.

The Customer Care

Executive will maintain accurate records of customer interactions, update databases, and follow up to ensure customer satisfaction. This position includes coordinating with internal teams, sharing customer feedback,



and supporting sales or service initiatives by providing clear information about products and services. The role requires adherence to company processes, achievement of performance targets, and consistent representation of Naukripay Group’s service standards.

Qualifications

- Candidates should possess robust customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.

- Candidates should possess excellent Communication skills for phone, email, and in-person interactions.

- Candidates should possess basic Sales skills to handle inquiries, cross-selling, and up-selling when appropriate.

- Ability to manage multiple customer queries, prioritize tasks, and maintain composure in high-pressure situations.

- Proficiency with CRM tools or call center software and comfort with basic computer applications.

- Strong problem-solving skills, attention to detail, and a commitment to delivering high-quality service.

- Prior experience in customer support, call center operations, or service-oriented roles is preferred.

- Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is an advantage.

📌 Customer Care Executive (Gurugram)
🏢 Naukripay group
📍 Gurugram