Job Title: Customer Experience Executive

Company: RentoMojo

Location: bengaluru, Karnataka, India(On-site)

Reports To: Supervisor/TL Customer Experience

About The Role

- Handling customer queries (Outbound calls).
- Handling customers queries (Chat support).
- Reminding / connecting with customers to collect invoice due amount.
- Coordinating with internal departments to prioritize resolution of customer queries.
- Handling social media escalations.
- Reaching out to detractors to understand their concerns.
- Supporting to enhance overall NPS/C-Sat.
- Responding to customers reaching out via email.

Preferred Qualifications

- Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Qualified Degree (in any field).
- Punctual and motivated.
- Excellent verbal and written communications skills.
- English & Hindi fluency required (at least Upper-Intermediate level).
- Freshers and experienced candidates can apply (Experience will be preferred over freshers).

Skills Communications, customer experience, Skills: customer experience,social media,communications,hindi,english

📌 Customer Experience Executive (Bengaluru)
🏢 Rentomojo
📍 Bengaluru