- Handle customer inquiries and resolve issues professionally and courteously.

- Provide product information and recommendations to customers.

- Process returns and exchanges efficiently.

- Collaborate with internal teams to improve customer experience.

- Maintain accurate records of customer interactions.

- Identify opportunities to upsell and cross-sell products.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Customer Retention - Non Voice,

Industry Type: Retail,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills analytical skillscommunication and interpersonal skillscommunication skillscustomer carecustomer experiencecustomer serviceupsell

📌 Customer Care Associate (Nagpur)
🏢 Shoppers Stop
📍 Nagpur