- Handle incoming and outgoing customer calls, WhatsApp messages, and enquiries professionally.

- Explain tiffin subscription plans, pricing, menus, delivery schedules, and company policies.

- Convert customer enquiries into successful subscription sales.

- Follow up with potential customers and achieve daily and monthly sales targets.

- Manage new orders, subscription renewals, pauses, and extensions.

- Maintain accurate customer details, order records, and subscription information in the CRM.

- Coordinate with the kitchen team for daily meal preparation requirements and order counts.

- Coordinate with the delivery team to ensure smooth and timely meal deliveries.

- Handle customer complaints regarding food quality, quantity, packaging, and delivery.

- Escalate unresolved complaints and operational issues to the concerned department or management.

- Follow up with existing customers to encourage subscription renewals and retention.





- Promote premium subscriptions, meal upgrades, and additional services to increase sales.

- Verify customer payments and coordinate with the accounts team regarding billing issues.

- Prepare and submit daily reports on customer enquiries, sales, renewals, complaints, and pending orders.

- Follow company SOPs, maintain customer confidentiality, ensure skilled communication, and deliver excellent customer service.

Pay: ₹13,000.00 - ₹17,000.00 per month

Application Question(s)

- Afternoon shift

Education

- Diploma (Preferred)

Experience

- Customer service: 5 years (Required)

Language

- English (Required)

Location

- Delhi, Delhi (Required)

Shift availability

- Day Shift (Required)

Work Location: In person

📌 Customer Care Agent (Delhi)
🏢 SHEEL PARIHAR FOODWORKS PRIVATE
📍 Delhi