The Luxury CRM & Client Specialist manages lead workflows, nurtures high-value relationships with trade partners (interior designers, architects, real estate developers), and engages High-Net-Worth Individual (HNWI) clients. This role qualifies and distributes incoming leads to the sales team, maintains a rigorous follow-up cadence, maximizes customer lifetime value, and delivers white-glove client experiences.

Lead Management & Distribution

- Lead Qualification & Filtering: Review and vet incoming inbound leads (website inquiries, showroom inquiries) to evaluate buying intent, project scope, and client fit.
- Smart Lead Assignment: Efficiently distribute qualified leads to appropriate sales consultants based on client profiles, designer expertise, product categories.
- Follow-Up: Establish and enforce structured follow-up cadences for new and existing leads; conduct regular check-ins with sales consultants to ensure no lead falls through the cracks.

CRM Systems & Data Management





- Maintain accurate, up-to-date client and lead records within the CRM platform.
- Segment client lists based on purchasing behavior, aesthetic preferences, geography, and engagement levels for hyper-targeted marketing campaigns.
- Monitor client journeys from lead intake through post-delivery satisfaction to prevent drop-off and secure Google reviews.

Sales Support & Client Experience

- Partner with floor sales consultants to transition walk-in clientele into long-term cataloged relationships.
- Coordinate white-glove post-delivery follow-ups, resolving service requests or custom order inquiries promptly.

Any degree Min 1 year experience in the same role

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages

- Health insurance
- Provident Fund

Work Location: In person

📌 CRM Executive (Edappally)
🏢 Premium Showroom
📍 Edappally