Job Summary

We are looking for an experienced and customer-focused CRM Executive to manage customer relationships, follow-up activities, customer satisfaction initiatives, and database management. The ideal candidate should have excellent communication skills and prior experience in Customer Relationship Management.

Key Responsibilities

- Handle customer queries and concerns professionally.

- Conduct regular customer follow-ups through calls, emails, and messages.

- Maintain and update customer records in the CRM system.

- Monitor customer satisfaction and feedback.

- Coordinate with sales and service teams to ensure excellent customer experience.

- Prepare CRM reports and MIS reports.

- Track customer retention and engagement activities.

- Ensure timely resolution of customer complaints.

Requirements

- Experience: 4–5 years in CRM,



Customer Service, Customer Support, or a similar role.

- Graduate in any discipline.

- Good communication skills in Bengali, Hindi, and English.

- Proficiency in MS Office and CRM software.

- Strong interpersonal and problem-solving skills.

Benefits

- Competitive salary (as per experience and company standards).

- Professional work environment.

- Growth opportunities opportunities.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Provident Fund

Education

- Higher Secondary(12th Pass) (Preferred)

Experience

- Automobile Industry: 5 years (Required)

Willingness to travel

- 25% (Required)

Work Location: In person

📌 CRM (Customer Relationship Manager) (Dhulagari)
🏢 SHRI SIRISHA AUTO
📍 Dhulagari