Key Responsibilities:

- Manage and maintain customer databases accurately.

- Build and maintain robust relationships with customers through regular communication.

- Handle customer inquiries, complaints, and feedback in a professional manner.

- Coordinate with sales, marketing, and support teams to ensure customer satisfaction.

- Track customer interactions and update CRM software with relevant information.

- Monitor customer engagement and identify opportunities for retention and upselling.

- Generate and analyze CRM reports to support business decisions.

- Conduct follow-ups with existing and prospective customers.

- Assist in planning and executing customer engagement and loyalty programs.

- Ensure timely resolution of customer issues and service requests.

Required Skills:

- Strong communication and interpersonal skills.

- Proficiency in CRM software and Microsoft Office tools.





- Excellent organizational and time-management abilities.

- Problem-solving and customer-service orientation.

- Ability to analyze customer data and prepare reports.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.

- Prior experience in customer service, sales support, or CRM operations is preferred.

- Knowledge of CRM platforms such as Salesforce, Zoho CRM, HubSpot, or similar tools is an advantage.

Key Performance Indicators (KPIs):

- Customer satisfaction and retention rates.

- Response and resolution time for customer queries.

- Accuracy of CRM data management.

- Customer engagement and follow-up effectiveness.

- Achievement of customer relationship and business growth objectives

📌 CRM (Kolkata)
🏢 Nextgen Business Support Services
📍 Kolkata