- Make follow-up calls to customers after their vehicle servicing.
- Collect customer feedback regarding service quality and overall experience.
- Conduct customer satisfaction surveys and maintain feedback records.
- Address customer queries and coordinate with the Service Advisor or Service Team for resolution.
- Handle customer complaints professionally and ensure timely follow-up.
- Maintain customer databases and update feedback reports.
- Ensure a positive customer experience and improve customer satisfaction.
Required Skills & Qualifications
- Graduate preferred.
- 1–3 years of experience in Customer Relationship Management (CRM),
preferably in an automobile dealership's service department.
- Good verbal communication skills.
- Basic computer knowledge and MS Excel skills.
- Valuable telephone etiquette and customer-handling skills.
- Ability to manage customer complaints and follow-ups.