Job Title: International Chat Support Executive

Location: [Hinjewadi Phase 3, Pune]

Experience: 1-5 Years

Employment Type: Full-Time

Shift: Rotational / Night Shift (US/UK Process)

Job Summary

We are looking for dynamic and customer-focused professionals for the role of International Chat Support Executive. The candidate will be responsible for handling customer queries through live chat, providing accurate information, resolving issues, and ensuring an excellent customer experience for international clients.

Key Responsibilities

- Handle customer interactions via live chat in a professional and timely manner.
- Resolve customer queries, complaints, and requests efficiently.
- Provide accurate information about products, services, and processes.
- Maintain high customer satisfaction scores and quality standards.
- Escalate complex issues to relevant departments when required.
- Meet productivity metrics such as response time, resolution rate, and customer satisfaction.
- Document customer interactions accurately in CRM systems.
- Follow company policies, processes, and compliance guidelines.

Required Skills
- Excellent written English communication skills.
- Robust typing speed (30+ WPM preferred).
- Good grammar,



spelling, and sentence construction.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Customer-focused approach with strong problem-solving skills.
- Basic computer proficiency and familiarity with CRM/chat tools.
- Willingness to work in rotational shifts or night shifts.

Eligibility Criteria
- Graduate or Undergraduate from any discipline.
- 6 Months - 1+ year experience in International Chat Support preferred.
- Freshers with excellent communication skills may also apply.
- Experience in US, UK, Australian, or Canadian customer support processes is an advantage.

Preferred Background
- International Chat Support
- International Customer Service
- Live Chat Support
- Technical Support (Chat)
- E-commerce Customer Support
- BPO / Contact Center Experience

Benefits
- Attractive salary and incentives
- Night shift allowance
- Cab facility (as per company policy)
- Performance-based rewards
- Career growth opportunities
- Medical insurance and other benefits

Interested candidate please connect [email protected]

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