Department : CRM Team

Designation : Guest Relations Coordinator

Reports to : Head of the department

Location : DELHI

Qualification : Graduate /Post Graduate + Working knowledge of Computers.

Experience : 5 -8 years of relevant work experience

1. GRC would be custodian of the VOC process and would report to the Guest Relations Manager of the unit.

2. GRC would be responsible for bucketing and ticketing all cases that are created from I-PADS.

3. GRC would be responsible for entering all manual forms in the Web Application (IP & OP).

4. GRC would be responsible for publishing daily reports & Monthly Reports.

5. GRC would be responsible for publishing the Customer Intelligence Report to MD / CEO / VP.

6.



GRC would be responsible for keeping an inventory of the manual feedback forms and checking compliance from time to time.

7. GRC would be responsible for tracking case aging for HOD's, & Site and would follow up with respective HOD's on closing cases with in SLA.

8. To conduct audits along with audit team.

9. Any other work assigned by the HOD.

Key Competencies

Knowledge of Consultant’s Fee Pattern, Filing Pattern, Medical Specialties and basic procedures, Orientation to HIS. Courteous, Interpersonal, Sharp Reflexes, Effective Communication Skills, Listening, Analytical, Supervisory Skills.

📌 Coordinator (New Delhi)
🏢 Apollo Group
📍 New Delhi