Short

Handle inbound and outbound patient calls, manage appointment bookings, respond to patient enquiries, and provide accurate information about hospital services. Ensure timely follow-ups, effective communication, and a positive patient experience.

Description

Job Title: Contact Centre Executive

Department: Contact Centre

Organization: MGM Healthcare Group

Job Summary:

Responsible for handling patient enquiries, appointment bookings, inbound and outbound calls, and providing accurate information about hospital services. Ensure a positive patient experience through effective communication, timely follow-ups, and coordination with relevant hospital departments.

Key Responsibilities:

- Handle inbound and outbound calls from patients and prospective customers.

- Provide information regarding doctors, specialties, hospital services, and appointments.

- Schedule, confirm, reschedule, and cancel patient appointments.





- Follow up on patient enquiries and convert leads into appointments.

- Maintain accurate patient enquiry and appointment records in CRM systems.

- Coordinate with hospital departments for appointment-related queries.

- Ensure professional communication and high standards of patient service.

Qualification: Any Bachelor's Degree preferred.

Experience: 1–3 years of experience in customer service, telecalling, or healthcare contact centre operations. Freshers with positive communication skills may also be considered.

Others Details

Job Code JOB-0020 Department CONTACT CENTRE Education 0 Experience 1 - 3 years Salary INR ₹2L - ₹3.5L City Chennai State Tamil Nadu Country India Published Date 11 Nov 2026 Shifts Rotational Work Locations Chennai Work Mode On-Site

📌 Contact Centre - Executive (Chennai)
🏢 MGM Healthcare
📍 Chennai