Client Relations & Front Office ExecutiveLocation: Chennai, Tamil Nadu, India

Employment Type: Full-Time | On-Site

Department: Client Relations & Operations

Reporting To: Branch Operations Manager / Canada Head Office Management

Company: Z-Axis Immigration

- About Z-Axis ImmigrationZ-Axis Immigration is a Canada-headquartered immigration consulting firm specializing in Canadian immigration and visa services. With its head office in Canada and a growing branch office in Chennai, India, Z-Axis provides professional immigration consulting and client support to individuals and families pursuing opportunities in Canada.

Our services cover a range of Canadian immigration pathways, including Express Entry, Provincial Nominee Programs (PNP), work permits, study permits, visitor visas, Super Visas, permanent residence applications and other immigration-related services.

At Z-Axis, we are committed to delivering reliable, transparent and client-focused immigration services. Our team works closely across international offices to provide clients with professional guidance, efficient communication and coordinated support throughout their immigration journey.

- About the RoleWe are seeking a professional, confident and customer-focused Client Relations & Front Office Executive to join our Chennai branch.

As the first point of contact for clients and visitors, the successful candidate will play an important role in representing the Z-Axis brand and delivering a positive client experience.

This position combines front-office management, client relationship coordination, appointment scheduling, enquiry management, sales support and general administrative responsibilities.

The selected candidate will also coordinate closely with the Canada head office and internal immigration consulting teams to ensure smooth communication and efficient day-to-day operations across both locations.

- Key ResponsibilitiesA. Front Office & Reception Management
- Manage daily front-office operations and ensure a professional reception environment.
- Welcome clients and visitors and assist them with appointments and enquiries.
- Handle incoming telephone calls, emails and WhatsApp enquiries.
- Coordinate consultation bookings, meeting schedules and visitor arrangements.
- Maintain a professional, organized and welcoming office environment.

B. Client Relations & Communication
- Serve as the first point of contact for prospective and existing clients.
- Respond to general enquiries about the company's services and consultation process.




- Provide initial information about available immigration services using approved company guidelines.
- Maintain professional and timely communication with clients.
- Follow up with prospective clients regarding enquiries, consultations and next steps.
- Direct technical immigration questions to the appropriate licensed immigration consultant.

C. Business Development & Sales Support
- Handle incoming leads and assist with converting enquiries into consultation appointments.
- Follow up with prospective clients through telephone, email and WhatsApp.
- Explain the company's service offerings and consultation process.
- Assist the sales and client relations team with lead tracking and follow-up activities.
- Maintain accurate records of client enquiries, consultation bookings and lead status.
- Support promotional campaigns and other business development activities when required.

D. Administrative & Documentation Support
- Assist with client onboarding and preliminary document collection.
- Maintain client records, enquiry databases and internal tracking sheets.
- Coordinate the collection of documents and information requested by the immigration team.
- Prepare basic correspondence, appointment confirmations and follow-up communications.
- Maintain confidentiality and ensure proper handling of client information.
- Assist with general office administration and operational requirements.

E. International Office Coordination
- Coordinate with the Canada head office and relevant departments for client-related matters.
- Facilitate communication between the Chennai branch and Canada-based immigration consultants.
- Follow established company procedures, reporting requirements and communication protocols.
- Assist with coordinating client meetings across Canadian and Indian time zones.
- Ensure client enquiries and internal requests are directed to the appropriate team members.

4. Qualifications & SkillsEducation

- Diploma or bachelor's degree in Business Administration, Commerce, Communications, Management or a related field.
- Additional qualifications in customer service, sales or office administration are an advantage.

Professional Experience

- 1–3 years of experience in front-office administration, customer service,



client relations, sales coordination or a similar position.
- Experience in immigration consulting, overseas education, travel, legal services or other professional consulting environments is preferred.
- Fresh graduates with excellent communication and interpersonal skills may also be considered.

Communication & Interpersonal Skills

- Excellent spoken and written English.
- Strong interpersonal and customer service skills.
- Professional telephone and email etiquette.
- Ability to communicate confidently with clients from diverse backgrounds.
- Knowledge of Tamil is essential; additional language skills are an advantage.

Technical & Administrative Skills

- Working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Familiarity with CRM systems, email platforms and digital communication tools.
- Good organizational skills and attention to detail.
- Ability to manage multiple enquiries and follow-ups efficiently.

5. Personal AttributesThe ideal candidate should be:
- Well-presented, professional and courteous.
- Confident, approachable and client-focused.
- Organized, responsible and detail-oriented.
- Proactive in following up on enquiries and assigned tasks.
- Comfortable working in a target-driven and fast-paced environment.
- Capable of working independently as well as collaboratively with an international team.
- Committed to maintaining confidentiality and professional standards.

6. What We Offer
- Opportunity to work with a Canada-headquartered immigration consulting firm.
- Exposure to international business operations and Canadian immigration services.
- Professional development and opportunities to grow within the organization.
- Collaborative working environment with cross-border teams.
- Opportunity to develop expertise in client relations, immigration services and business operations.
- Competitive compensation based on qualifications and experience.

7. Work Location & Schedule
- Location: Z-Axis Immigration – Chennai Branch Office, Tamil Nadu.
- Work Arrangement: Full time, on-site.
- Working Hours: As per company schedule.
- Reporting Structure: Chennai Branch Operations / Canada Head Office.

8. Application ProcessInterested candidates are invited to submit their updated resume along with a brief introduction highlighting their relevant experience and communication skills to [email protected] with subject-line CRFO-2.
- Join Z-Axis Immigration and become part of an international team supporting individuals and families on their journey to Canada.

📌 Client Relations & Front Office Executive (Chennai)
🏢 Z-Axis Immigration
📍 Chennai