Job Summary

- Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc.

Key Responsibilities Business

- To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
- To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
- To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
- To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
- To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
- To provide information about product features, benefits and implementation to callers
- To help customers with their complaints and problems
- To provide back-office support to sales team
- To assist RMs in completing KYC reviews of the clients
- Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
- Ensure compliance with these policies and procedures on an ongoing basis.
- Any suspicious transaction must immediately be reported to the supervising officer.
- Ensure Control on Static Data Transactions

Processes

- To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.




- To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards

Key stakeholders

Internal

- Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams and other support Functions and Businesses

External

- Key clients

Skills And Experience Must-have Skills

- Understand basic trade finance and documentation
- Interface with clients
- Understanding of basic loan documentation and mortgage formalities

Qualifications

Key Experiences

- Minimum 3-4 years of relevant experience in serving business/commercial/corporate clients. Experience in servicing international businesses under the cross-border context is a plus.

Certifications / Qualifications (only Where Mandatory)

- University Graduate, MBA would be an added advantage; Any certificate courses on trade finance and lending products would be a plus as well.
- In-depth knowledge of products, services and delivery channels available for ME & Trade Customers
- Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking
- Firm in all business guidelines and compliance issues
- Knowledge in facility documentation for commercial clients will be an added advantage

Languages

- Good communications skills – verbal and written

About Standard Chartered We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets.





Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Adaptable working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

📌 Client Coverage Manager - SME ME (Mumbai)
🏢 Standard Chartered India
📍 Mumbai