HYBRID The Chat Agent is responsible for delivering prompt and professional customer support through online platforms. This role involves managing order-related tasks, handling inquiries, and working closely with internal teams to ensure a high level of service and sales conversion.

Key Responsibilities

- Respond to customer inquiries and concerns via online chat and email with empathy and professionalism.
- Provide accurate information about pharmaceutical products, usage, availability, and side effects.
- Assist customers in placing orders for prescription and non-prescription medications and verify prescription and payment details.
- Follow up on orders pending over 12 hours, escalate if needed, and coordinate with the operations team to ensure timely delivery.
- Track pending refunds (cash/account) and communicate updates to concerned departments.
- Maintain confidentiality and comply with healthcare regulations in handling customer information and medical records.
- Monitor online pharmacy emails,



respond using approved templates, and escalate queries as necessary.
- Report product anomalies, website issues, and stock alerts. Assist in uploading and reviewing product images and content.
- Convert all inquiries into sales to the best possible extent with maximum effort.
- Document feedback, actions taken, and resolutions in an issue tracker. Address low-star reviews with corrective actions.
- Submit a weekly report summarizing team performance, customer feedback, operational insights, and product suggestions.
- Undertake any additional responsibilities assigned by management

Job Types: Full time, Permanent, Fresher Pay: ₹11,000.00 - ₹13,000.00 per month

Application Question(s)

- Do you have either D.Pharm or B.Pharm qualification? (Yes/No)

Language:
- Hindi (Preferred)
- English (Required)

Work Location: In person

📌 CHAT AGENT (Kozhikode)
🏢 Care n Cure Pharma
📍 Kozhikode