We are seeking a detail-oriented and customer-focused Business Analyst (BA) to join our Customer Success Management (CSM) team. The BA will play a critical role in bridging the gap between customer business objectives and our IT service delivery, ensuring successful adoption, measurable value realization, and identification of new business opportunities.

Key Responsibilities

? Customer Onboarding &

• Implementation SupportConduct requirements gathering workshops with customers during onboarding.Document business needs, process flows, and technical specifications.Validate solution delivery aligns with agreed customer outcomes.Collaborate with CSMs and delivery teams for a smooth handoff post go-live.

? Customer Adoption &

• Value RealizationAnalyze usage/adoption data to identify gaps, risks, and opportunities.Support CSMs in developing Joint Success Plans (JSPs)



and defining measurable KPIs.Prepare dashboards/reports showcasing ROI and business outcomes.Participate in Quarterly Business Reviews (QBRs) with data-driven insights.

? Account Growth &

• Opportunity IdentificationCapture “phase 2” or future requirements during customer interactions.Spot unmet needs and process gaps that could lead to current services.Log Customer Success Qualified Leads (CSQLs) for Sales/Account teams.Assist in building business cases for upsell/cross-sell opportunities.

? Advocacy &

• Continuous ImprovementDocument customer success stories with measurable impact.Partner with Customer Marketing to create case studies and testimonials.Recommend process improvements to enhance customer experience.

📌 Business Analyst (Noida)
🏢 Cloud Analogy
📍 Noida