Infor LN Finance Support Consultant 57 Years of experience
Key Responsibilities
Provide functional and production support for Infor LN Finance covering General Ledger GL Accounts Payable AP Accounts Receivable AR Cash Management Fixed Assets and Financial Integration
Handle L1L2L3 incidents and service requests including highpriority P1P2 production issues ensuring resolution within agreed SLA timelines
Troubleshoot finance issues related to invoice processing invoice matching payments receipts bank transactions GRNI clearing reconciliation and financial postings
Analyse Infor LN Integration Transactions and Mapping Schemes including Integration Document Types mapping elements ledger accounts dimensions and posting failures
Investigate incorrect ledger accounts dimension values tax codes price variances exchange differences and financial postings and perform rootcause analysis
Support Accounts Payable activities such as purchase invoice processing invoice matching payment processing vendor balances and reconciliation
Support Accounts Receivable activities including sales invoices customer receipts allocation adjustments and customer account reconciliation
Provide support for Fixed Asset Management including capitalization depreciation asset transfer adjustment disposal and periodend activities
Support monthend and yearend closing including period control financial reconciliation integration posting validation and resolution of closing issues
Analyse finance transactions using relevant Infor LN sessions and tables to identify the source of incorrect postings or transaction failures
Perform Root Cause Analysis RCA for recurring production incidents and provide permanent solutions or preventive recommendations
Work closely with Finance business users to understand issues analyse requirements and provide appropriate functional solutions
Coordinate with technicaldevelopment teams for customizations bug fixes reports interfaces and enhancements
Prepare Functional Specification Documents FSDs for required developments and customizations
Perform functional testing regression testing and UAT support for fixes enhancements patches and recent releases
Validate accounting entries and financial results after system changes or deployments to ensure expected business and accounting behaviour
Support interfaces and integrations between Infor LN and externalmiddleware systems including investigation of transaction and mapping failures
Provide functional support for Infor LN and legacy Baan IVBaan V finance processes where applicable
Prepare and maintain SOPs Knowledge Base articles troubleshooting guides process documents and training materials
Conduct enduser training and knowledgetransfer sessions on Infor LN Finance processes
Work with crossfunctional teams such as Procurement Sales Warehousing Manufacturing Finance and IT to resolve endtoend transaction and integration issues