Assistant Manager Logistics

Company: RewardBig Loyalty Solutions Pvt. Ltd.

Location: Gurgaon, Haryana

Experience: 3–5 Years

Department: Operations – Logistics

Employment Type: Full-time

About RewardBig

RewardBig is a technology-enabled loyalty rewards fulfilment company, working with leading loyalty agencies, banks and enterprise clients. We specialise in merchandise rewards, catalogue management, order fulfilment and logistics management.

We are looking for a proactive and experienced Assistant Manager – Logistics to independently manage our logistics operations, courier partners and shipment performance.

Key Responsibilities

1. Logistics & Courier Management

- Manage day-to-day logistics operations and coordinate with multiple courier partners.
- Handle courier allocation, shipment bookings, pickup scheduling and dispatch coordination.
- Monitor shipment movement and ensure timely deliveries as per defined SLAs.
- Maintain regular coordination with courier partner teams for operational issues and escalations.
- Evaluate courier partner performance and recommend improvements.

2. Shipment Tracking & Delivery Management

- Monitor shipment status, delivery TAT and pending deliveries.
- Proactively identify delayed, stuck and undelivered shipments and ensure timely resolution.
- Manage NDR (Non-Delivery Reports), RTO (Return to Origin), lost and damaged shipment cases.
- Ensure proper tracking updates and timely communication with internal teams.
- Coordinate urgent and priority deliveries.

3. Claims & Freight Reconciliation

- Handle courier claims related to lost, damaged and missing shipments.
- Verify freight invoices, weight discrepancies,



RTO charges and other logistics-related debit notes.
- Coordinate with courier partners for incorrect billing and payment disputes.
- Maintain courier-wise freight and performance MIS.

4. MIS & Process Improvement

- Prepare daily, weekly and monthly logistics performance reports.
- Track delivery TAT, first-attempt delivery rates, RTO percentage and courier-wise performance.
- Identify recurring logistics issues and implement corrective measures.
- Maintain proper documentation and ensure adherence to logistics SOPs.

Mandatory Requirements
- 3–5 years of relevant experience in Rewards & Loyalty or E-commerce is mandatory.
- Hands-on experience in logistics and courier partner management.
- Good understanding of courier operations, shipment tracking, NDR, RTO and claims management.
- Experience working with multiple courier partners such as Delhivery, Blue Dart, Xpressbees, Amazon Shipping, etc.
- Good knowledge of freight reconciliation, invoice verification and logistics MIS.
- Robust MS Excel and reporting skills.
- Good communication, coordination and problem-solving abilities.

Preferred Candidate Profile
- Candidates from e-commerce, loyalty fulfilment, rewards management and merchandise fulfilment companies will be preferred.
- Should be comfortable handling courier escalations and coordinating with senior representatives of logistics partners.
- Must be proactive, detail-oriented and capable of independently managing logistics operations.
- Should take ownership of shipment performance rather than just follow up on delays.

Apply: Share your updated resume with details of your relevant experience and current/expected CTC.

📌 Assistant Manager (Gurugram)
🏢 Rewardbig Loyalty Solutions
📍 Gurugram