- Request management: Monitor the market data inbox and platform queue, categorize requests, check required information, assign priorities, and track requests through completion against agreed service targets.
- Access and entitlements: Process approved requests to provision, modify, remove, or reassign access. Coordinate with vendors and verify that requested changes have been completed before closing requests.
- Approval coordination: Communicate costs using approved pricing information, obtain required business approvals, and maintain a transparent record of decisions.
- Employee changes: Support joiner, mover, and leaver processes by reviewing affected subscriptions and coordinating timely access changes.
- Access reviews: Support periodic entitlement recertification, follow up with business owners, and investigate discrepancies between approved access and vendor records.
- Contract and product records: Maintain accurate mappings between vendors, products, contracts, subscriptions, business owners, and cost centers. Identify missing or inconsistent information and coordinate its resolution.
Renewal tracking: Maintain renewal dates and notice deadlines, initiate reminders