Handling Front end.

- Handling Customer Engagement (Telephones, Walk-in, IVR (Monthly-Avg 80-90)
- Handling Collections( Customers, Channel partners)
- Direct ( Self funded),
- Bank loan funded) [ handles calls, Mail and Meetings]
- Should be focusing on customer service & effectively manage and build customer relationships across entire life cycle of customer with the organisation.
- Trouble shoot customer issues related to Real Estate industry
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and skilled manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Relationship Management.

Transfers related to all 3 projects.

- Unit Mergers,
- Name change
- Prepare MIS:

Daily ( Walk-in, IVR,



Transfers, Name change, Bank loan cases, Agreements, Update on DMS)

Monthly ( CRM Deck/ Board review, Customer Portals, Mobile application)

1. Facilitation and Execution of bank loan documentation.

Candidate Profile

Knowledge

- CRM Processes in Real estate - both front end & back end.
- Customer service and Collections.
- CRM Functions / Telephone etiquette/ Fluent written & spoken English

Functional Skills

Manages/ Walk in/ Phone calls/ IVR.

Well versed with all CRM functions.

Client Serving & Collections.

Relationship Management.

Soft Skills

Self-driven & proactive strong Team Player

Interpersonal skills and Problem solving abilities.

Empathy, Patience and warm disposition.

Telephone & Meeting etiquette.

Process Orientation

Educational Qualifications

1. MBA (HR & Finance)

📌 Assistant Manager Deputy Manager (Noida)
🏢 Consulting.org
📍 Noida