Assistant Manager Customer Service (Australian Market)

Company: ACE Investors Pvt. Ltd.

Role: Assistant Manager- Customer Support

Location: Sector 2, Noida

Employment Type: Full-Time

Working Days: 5 Days (Monday–Friday)

Shift Timings: 05:00 AM – 02:30 PM IST

About the Company

ACE Investors is a financial services organization catering to Australian clients through stock market research, investment insights and subscription-based financial services. We focus on building long-term client relationships by delivering professional support, effective communication and quality service.

About the Role

We are looking for an experienced and customer-focused Assistant Manager – Customer Service to manage customer interactions and oversee client support operations for the Australian market.

Responsibilities:

- Handle outbound calls with Australian customers and maintain professional communication to achieve customer service and retention targets.
- Build strong customer relationships through effective communication, regular follow-ups and proactive customer engagement.
- Provide superior customer experience by addressing customer queries related to subscriptions, services, payments and account-related concerns.
- Resolve customer complaints, escalations and service-related issues while ensuring timely and effective resolutions.
- Identify customer needs, preferences and concerns to recommend suitable services and subscription benefits.




- Maintain a customer-focused approach while handling objections, negotiating solutions and ensuring customer satisfaction.
- Ensure adherence to quality standards, company policies, process guidelines and compliance requirements.
- Coordinate with internal teams, including Sales and Research, to resolve customer concerns and fulfil client requirements.
- Maintain accurate customer records, call details, feedback and follow-up reports in CRM systems.
- Monitor customer interactions, identify service improvement opportunities and contribute towards customer retention.
- Take ownership of customer issues, make quick decisions and ensure a positive customer experience.
- Support team performance by achieving service quality, customer satisfaction and retention objectives.

Required Skills:

- Excellent verbal communication and interpersonal skills.
- Solid customer handling, negotiation and problem-solving abilities.
- Experience in international voice processes, preferably Australian customer support.
- Ability to handle customer objections, complaints and escalations independently.
- Strong customer relationship management and retention skills.
- Proficiency in CRM tools and MS Office.
- Customer-focused with excellent listening and conflict-resolution skills.

Join ACE Investors and be part of a team delivering exceptional customer experiences to the Australian market.

📌 Assistant Manager Customer Service (Noida)
🏢 ACE Investors
📍 Noida