Role Purpose:

To manage end-to-end floor operations and oversee daily operations across all guest-facing and support areas including restaurant, Food Pick Up counter, bar, service stations, VIP sections, outdoor, parking, entry & exit points, and coordination with back house to ensure seamless service delivery, hygiene and safety, ensure superior guest experience, drive revenue, supervise staff and maintain strict control over daily reporting, vehicle management and security coordination.

Key Responsibilities:

· Oversee daily operations across restaurant, bar, service areas.

· Manage table allocation, reservations, and guest flow.

· Coordinate with kitchen, bar, and host desk for seamless service.

· Ensure opening & closing checklists are followed.

· Ensure high-quality service standards at all times.

· Handle and resolve guest complaints promptly.

· Build repeat clientele and VIP guest relationships.

· Supervise captains, stewards, bartenders, and hostesses.

· Conduct daily briefings and shift planning.

· Monitor grooming, discipline, and punctuality.

· Train staff on SOPs and upselling.

· Achieve daily and monthly revenue targets.

· Monitor safety and discipline on the floor and take actions.

· Monitor attendance of security staff.

· Ensure proper parking management and crowd control.

· Coordinate with management for escalations.

· You shall be fully responsible for the overall floor operations during both day and night shifts.

· During break shifts, split shifts, or transition periods, the Asst Floor Manager must ensure continuous supervision and smooth functioning of all operational areas without disruption.

· Prepare and submit daily reports including (Total Sales (Food & Beverage, Guests served, Average Bill Value, Peak hour performance report, Staff attendance and Roaster preparation, Incident Report, Vehicle Maintenance Report, Track servicing schedules, insurance,



weekly incident report for breakdowns, damages, or misuse.

Additional Responsibilities:

Operational Management

- Ensure smooth execution of all restaurant, lounge, banquet and special event operations.
- Conduct floor walks throughout the shift to maintain service standards.
- Verify cash handling procedures and end-of-shift cash reconciliation.

Guest Experience & Service Excellence

- Personally attend VIP guests and high-value customers.
- Monitor guest feedback and implement corrective actions.

Revenue & Sales Management · Drive upselling of food, beverages.

· Monitor discount approvals, complimentary items, and void transactions.

· Ensure revenue leakage prevention and billing accuracy.

Inventory & Cost Control

· Coordinate with stores and purchasing teams to ensure adequate stock availability.

· Monitor breakage, wastage, and pilferage of operational assets.

· Conduct periodic checks of crockery, cutlery, glassware, and service equipment.

· Ensure proper usage and maintenance of company assets.

Team Management & Leadership

· Identify training needs and coordinate skill development programs.

· Conduct monthly performance reviews of reporting staff.

· Ensure proper manpower deployment during peak and non-peak hours.

Compliance, Safety & Security

- Ensure compliance with company policies, SOPs and statutory regulations.
- Enforce workplace discipline and skilled conduct.
- Ensure compliance with food safety, hygiene and sanitation standards.
- Monitor CCTV operations and report suspicious activities and take actions coordinating with HR Department.
- Ensure guest and employee safety at all times.

Education & Qualifications · Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.

Basic knowledge of POS systems, MS Excel, and reporting tools required

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Assistant Floor Manager (Siolim)
🏢 Thalassa Greek Taverna
📍 Siolim