12 Nov
|
OLIVE CRYPTO SYSTEMS PRIVATE
|
Mumbai
12 Nov
OLIVE CRYPTO SYSTEMS PRIVATE
Mumbai
a. Primary responder for logging issues b. Responsible to provide the first response to all emails received c. Collect all data for TD reporting by running all scripts as set by SOP d. Report 24*7 as per the roster and adhere to SOP for shift handover and activities e. Coordinate and organize any indent calls and meetings and ensure the same is communicated to all stakeholders f. Enable merchant integration support for new merchants.
g. Enabling new use cases for existing merchants.
h. Coordination with existing and current merchants for integration specific requirements.
i. Retrieve and analyse system logs to identify potential issues.
j. Escalate unresolved issues to the L2 team with detailed information.
k. Monitor the Application and ensuring timely identification of anomalies
📌 ASE I (Mumbai)
🏢 OLIVE CRYPTO SYSTEMS PRIVATE
📍 Mumbai