Apprentice Enterprise TSE | Trivandrum

Experience: 0 years no prior experience required

Program duration: 1 year

Education: Bachelors degree in Engineering; 2026 graduates preferred

Eligibility: Postgraduates are not eligible for this position

Team: Support Operations

Reports to: Senior Manager, Enterprise Support

About the role

Start your career in technical support with Infoblox. As an Apprentice Enterprise TSE, you’ll learn from experienced engineers while building practical skills in networking, troubleshooting, and customer support. You’ll receive guidance and training as you gradually take on support cases.

What you’ll do

- Assist with remote technical support for Infoblox customers and partners.
- Shadow senior engineers and take on support cases under supervision.
- Help investigate network issues, research solutions, and document resolutions.
- Build foundational knowledge of DNS, DHCP, TCP/IP, and Infoblox products.
- Participate in training,



team meetings, and internal knowledge-sharing sessions.
- Support guided lab testing and product simulations.
- Use approved AI tools to find information, summarize case history, and draft routine documentation.

What we’re looking for
- A bachelor’s degree in Engineering; 2026 graduates are preferred.
- Interest in technical support and customer-facing work.
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
- Positive verbal and written communication skills.
- Curiosity, a willingness to learn, and a problem-solving mindset.
- Coursework, internships, or certifications in networking, Linux, or Windows administration are an advantage, but not required.

No prior work experience is required. Postgraduates are not eligible.Role & responsibilities

📌 Apprentice Enterprise TSE (Thiruvananthapuram)
🏢 Infoblox
📍 Thiruvananthapuram