Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations, SD-WAN Implementation, Fortinet FortiGate Firewall, F5 BIG-IP, F5 Distributed Cloud (XC)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, while continuously monitoring and troubleshooting to prevent disruptions.

The work environment is energetic, requiring adaptability and a keen eye for detail to support the organization's operational needs effectively.

Roles & Responsibilities

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Continuously evaluate and implement process improvements to optimize support workflows.

Professional & Technical Skills

- Must To Have Skills: Proficiency in Enterprise Network Operations, SD-WAN Implementation, Fortinet FortiGate Firewall, F5 BIG-IP, F5 Distributed Cloud (XC).
- Strong knowledge of network protocols and infrastructure components relevant to enterprise environments.
- Experience in troubleshooting complex network and application issues in multi-vendor environments.
- Ability to analyze logs, monitor system performance, and identify root causes of incidents.
- Familiarity with network security principles and firewall configurations to safeguard business systems.
- Skilled in collaborating with cross-functional teams to deliver timely and effective technical support.

Additional Information

- The candidate should have minimum 5 years of experience in Enterprise Network Operations.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

📌 Application Support Engineer (Gurugram)
🏢 Accenture services
📍 Gurugram