Single point of contact (SPOC) for client enquiries, issues, and escalations.  Identifying opportunities for recent business from existing customers.  Ensuring clients are satisfied with the company’s services and products.  Collaborating with the sales team to bring in new clients.  Ensuring compliance with regulatory requirements and internal policies in all client interactions.  Monitoring NPS and CSAT score to envisage improvement opportunities in the processes.  Prepared and presented detailed reports on client activity, satisfaction, and areas for improvement to senior management. YRSK Digital Marketing May 2023 - July 2023 Marketing Intern  Supported marketing Team in developing and executing marketing campaigns across various channels.  Conducted market research and analysis to identify trends, competitor activities and customer preference.  Supported marketing team in maintaining data base and preparing management information reports and insights.  Supported Team in organizing and promoting events, including logistics and collaborating events.  Supported sales teams in lead generation and customer relationship activities.  Coordinated with cross functional teams in executing lead generation campaigns.



 Assisted in personalized email and what’s app campaign to increase customer engagement and brand promotion. BABLY MISHRA PROFILESUMMARY SKILLS AND COMPETENCIES WORK EXPERIENCE ICICI Lombard January 2022 - August 2022 Customer Retention Manager  Responsible for creating and implementing effective strategies to retain existing customers and to encourage repeat business.  Analyzed customer satisfaction levels through various feedback channels to address concerns, improve services, and enhance the overall customer experience.  Analyzed customer’s behavior to understand their purchasing pattern.  Implemented loyalty programs to retain customers.  Root cause analysis and permanent fix for identified customer issues.  Aptitude Building  Advance Excel  Coordinated marketing event atthe college festival.  Been part of many social events.  Post Graduate Diploma in Management (PGDM-Finance)from Pillai’s college in 2024.  Bachelor of Commerce (B.COM)from Pillai’s college in 2020.  HSC from KLE College of Science and Commerce in 2017.  SSC from St.

Joseph’s high school in 2015.

Certification Courses Achievement

📌 Accountant (Bengaluru)
🏢 Legacy School
📍 Bengaluru