Description

*

Provide 24x7 monitoring for ECS, Outage Alerting System, Coverage Maps and XM Ops Portal.

Perform playbook-based triage and approved restart, failover, retry/reprocessing and cache-clearing activities.

Validate application and service health after recovery actions.

Document major activities and maintain accurate incident records.

Coordinate communications and escalate unresolved issues to L2.

Follow incident, problem, change and escalation processes, including accurate ticket updates and shift handoffs.

Work within approved runbooks, playbooks, MOPs and service-level commitments.

Maintain explicit operational documentation and collaborate with cross-functional engineering, field and vendor teams.

Mandatory skills*

Application operations and monitoring, API and data-feed fundamentals, Linux and log analysis, ITSM incident workflow, Basic SQL and troubleshooting

Desired skills*

Application operations and monitoring, API and data-feed fundamentals, Linux and log analysis, ITSM incident workflow, Basic SQL and troubleshooting





Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 580507
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : -
- Relevant Experience : 3-7 years
- Mandatory skills : Application operations and monitoring, API and data-feed fundamentals, Linux and log analysis, ITSM incident workflow, Basic SQL and troubleshooting
- Desired skills : Application operations and monitoring, API and data-feed fundamentals, Linux and log analysis, ITSM incident workflow, Basic SQL and troubleshooting
- Domain (Industry) : Telecom/Networking
- BGC (Before onboarding / After onboarding) : PreOB
- Total Experience (Ex. 5-7 Years) : 3-7 years
- BGC Details : Pre-On boarding
- BGC Vendor : -
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 3 Rotational shifts
- Shift Timings : Others

📌 580507XM BSS Operations Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru