Description

Field Name

Details

*

Lead complex L1 triage and service-impact assessment for RAN incidents.

Guide junior engineers in use of approved playbooks and troubleshooting methods.

Validate diagnostics, severity categorization and escalation packages before L2 handoff.

Coordinate incident communications, field/vendor dependencies and shift transitions.

Support maintenance windows and verify pre/post implementation health.

Identify recurring issues and recommend runbook or knowledge-base improvements.

Follow incident, problem, change and escalation processes, including accurate ticket updates and shift handoffs.

Work within approved runbooks, playbooks, MOPs and service-level commitments.

Maintain transparent operational documentation and collaborate with cross-functional engineering, field and vendor teams.

Mandatory skills*

Advanced RAN operational knowledge, Incident leadership and escalation management, Log, alarm and KPI analysis, ITSM and operational governance, Coaching and shift coordination

Desired skills*

Advanced RAN operational knowledge, Incident leadership and escalation management, Log, alarm and KPI analysis, ITSM and operational governance,



Coaching and shift coordination

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 580504
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : -
- Relevant Experience : 7-10 years
- Mandatory skills : Advanced RAN operational knowledge, Incident leadership and escalation management, Log, alarm and KPI analysis, ITSM and operational governance, Coaching and shift coordination
- Desired skills : Advanced RAN operational knowledge, Incident leadership and escalation management, Log, alarm and KPI analysis, ITSM and operational governance, Coaching and shift coordination
- Domain (Industry) : Telecom/Networking
- BGC (Before onboarding / After onboarding) : PreOB
- Total Experience (Ex. 5-7 Years) : 7-10 years
- BGC Details : Pre-On boarding
- BGC Vendor : -
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 3 Rotational shifts
- Shift Timings : Others

📌 580503RAN Senior Operations Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru