1. Job Purpose

The Operations Manager will be responsible for managing, controlling and monitoring the company's overall site operations, including Security Services, Housekeeping and Facility Management.

The key objective is to ensure 100% manpower deployment, operational discipline, client satisfaction, cost control, service quality and smooth execution of all contracts as per company policies and client requirements.

2. Key Roles & Responsibilities

A. Overall Operations Management

Manage day-to-day operations across all assigned client sites.

Monitor the performance of Area Managers, Field Officers and Site Supervisors.

Ensure smooth functioning of Security, Housekeeping and Facility Management operations.

Conduct regular site inspections and surprise visits.

Ensure all sites operate as per company SOPs and client agreements.

Resolve operational issues within the defined timeline.

Maintain coordination between HR, Recruitment, Accounts and Operations departments.

B. solution of complaints.

Collect client feedback and improve service quality.





Ensure client retention and maintain long-term business relationships.

Identify additional manpower and service requirements at existing client locations.

E. Site Inspection & Quality Control

Conduct regular inspections of all assigned sites.

Check staff attendance, grooming, uniforms and discipline.

Verify duty allocation and post-wise deployment.

Ensure security SOPs and housekeeping checklists are followed.

Monitor visitor management, patrolling, parking and access control.

Inspect housekeeping quality, washroom cleaning, machinery and consumables.

Ensure proper use and maintenance of equipment and assets.

Implement corrective and preventive action wherever required.

Pay: ₹960,000.00 - ₹1,100,000.00 per year

Perks:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 OPERATION MANAGER (Pune)
🏢 ALERTSPACE FM SECURE SERVICES
📍 Pune