Job Description – Sales Support Executive

Department: Sales / Sales Coordination

Company: NOVA Fabrics

Designation: Sales Support Executive

Job Purpose

To manage and coordinate orders received from existing clients through WhatsApp and ensure their timely processing, execution and dispatch by coordinating with internal departments.

Key Responsibilities

Order Management

Receive and review customer orders through WhatsApp.

Verify order details, fabric specifications, quantity, rates and delivery requirements.

Enter orders accurately into the company's system.

Clarify any discrepancies or missing information with the concerned sales representative or client.

Order Processing & Execution

Coordinate with the concerned departments for timely order processing.

Follow up on order status and ensure orders move forward as per customer requirements.

Monitor pending and ongoing orders.

Internal Coordination

Coordinate with production, stock, accounts and dispatch teams.

Ensure material availability and timely execution of orders.

Communicate order-related updates to the concerned sales team.

Dispatch Coordination





Follow up with the dispatch team for timely order dispatch.

Verify dispatch details and ensure customer requirements are communicated properly.

Share dispatch updates with the concerned sales representative or client.

Order Tracking & Reporting

Maintain daily order records and pending order trackers.

Track orders from receipt to final dispatch.

Highlight delays, discrepancies and urgent orders to the reporting manager.

Customer Coordination

Maintain qualified communication with existing clients.

Respond to routine order-related queries.

Ensure timely updates and proper coordination for smooth order execution.

Key Expectations

Accuracy in order entry and processing.

Timely follow-up on all pending orders.

Effective coordination with internal departments.

Minimum order-processing errors.

Timely execution and dispatch of customer orders.

Proper maintenance of order records and trackers.

Reporting To: Sales Manager / Reporting Manager

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales Support Executive (Karol Bagh)
🏢 Super Industries - Manufacturer & Exporter of Blinds and Fabrics - India
📍 Karol Bagh