Customer Care Executive (Jaipur)

Customer Care Executive (Jaipur)

12 Nov
|
Documitra
|
Jaipur

12 Nov

Documitra

Jaipur

Job Responsibilities

- Make outbound calls to prospective business clients and introduce company products/services.
- Understand the business requirements and pain points of potential clients.
- Clearly explain and pitch the company’s products/services to B2B customers.
- Generate and qualify leads through cold calling, referrals, databases, and other available sources.
- Handle initial client conversations professionally and identify genuine sales opportunities.
- Follow up with potential clients regularly and maintain proper communication throughout the sales cycle.
- Maintain records of calls, leads, follow-ups, and sales activities.
- Coordinate with the internal team to ensure smooth communication and handover of qualified leads.
- Work towards achieving daily/weekly/monthly sales and lead-generation targets.
- Build and maintain positive professional relationships with existing and potential clients.
- Handle basic objections and queries professionally and escalate complex requirements to the concerned team.
- Stay updated about company offerings, pricing, and key value propositions.

Requirements

- Good spoken and written English communication skills.
- Strong communication, negotiation, and interpersonal skills.
- Comfortable making outbound/cold calls to business clients.




- Ability to understand customer requirements and identify sales opportunities.
- Confident, persuasive, and professional approach during client conversations.
- Comfortable working in night shifts.
- Basic computer knowledge and ability to maintain records in Excel/CRM.
- Good listening skills and ability to handle objections positively.
- Target-oriented and willing to work in a performance-driven environment.
- Freshers with strong communication skills and willingness to learn can apply.

Preferred Skills

- Prior experience in B2B sales, telecalling, inside sales, business development, or lead generation will be an advantage.
- Experience in handling business clients or decision-makers.
- Strong follow-up and relationship-building skills.
- Quick learner with a problem-solving and result-oriented mindset.
- Ability to remain calm, confident, and qualified during challenging conversations.

Key Performance Areas (KPIs)

- Number of outbound calls made.
- Qualified leads generated.
- Follow-ups completed.
- Meetings/demos scheduled.
- Conversion of leads into clients.
- Monthly sales/revenue achieved.
- Customer and lead follow-up quality.
- Accuracy of sales/CRM records.

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Customer Care Executive (Jaipur)
🏢 Documitra
📍 Jaipur

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