Tasks The DaaS responsible for end-to-end lifecycle management of end-user devices (laptops, desktops, peripherals) delivered under a Device-as-a-Service model. This role ensures seamless provisioning, support, asset management, and optimization of workplace devices in alignment with business needs and IT strategy. Key Responsibilities Service Ownership & Governance- Own the DaaS service across its lifecycle (request provision support refresh disposal)- Define and maintain service scope, SLAs, and KPIs- Govern vendors and service providers (OEMs, leasing partners, support vendors)- Ensure compliance with organizational policies and audit requirements- Device Lifecycle Management Manage end-to-end device lifecycle- Procurement & vendor coordination- Imaging & provisioning (modern provisioning / Autopilot)- Deployment & onboarding- Break/fix & replacement- Refresh & decommissioning - Ensure standardization of device models and configurations Demand & Capacity Management- Forecast device demand based on:



- Recent hires- Attrition- Device refresh cycles- Maintain buffer stock / pool devices for critical roles- Optimize inventory and warehouse management - Vendor & Contract Management- Manage DaaS vendors- Track vendor performance against SLAs- Handle escalations and service reviews - Ensure contract compliance (leasing, warranty, AMC) ServiceNow (SNOW) & Tooling- Ensure proper integration with ServiceNow: - Catalog items for device requests- Asset & CMDB management- Incident / Request / Change workflows- Maintain accurate asset data and reporting Financial & Cost Management- Manage device cost models (CapEx vs OpEx)- Track cost per device and optimize spend- Support budgeting and forecasting activities User Experience & Support- Ensure high-quality end-user experience- Monitor service desk performance for device-related issues- Drive improvements in: - First-time fix rate- Device delivery timelines- User satisfaction Reporting & Continuous Improvement- Track and report KPIs: - Device fulfillment time- Incident trends- Asset accuracy- Vendor SLA adherence- Drive Continual Service Improvement (CSI) initiatives - Job number: 8151 - Publication period: 05/27/2026 - 05/29/2026 - Location: Bangalore - Organization: Daimler Truck Innovation Center India Private Limited - Job Category: IT/Telecommunications - Working hours: Full time - To Location: Bengaluru, Daimler Truck Innovation Center India Private Limited Contact - Recruiter- Name: Sarita Singh Deo

📌 Global Siam daas t7 (Bengaluru)
🏢 Daimler Truck
📍 Bengaluru