Position : Assistant Manager - Operations & Maintenance (O&M;)

Job Summary : Key Roles & Responsibilities :

- Handling customer complaints and ensuring timely resolution.
- Maintaining proper documentation of service reports, complaints, maintenance records, and client communications.
- AMC/CMC calling and coordination with clients for renewals and service scheduling.
- Maintaining office asset records and inventory details.
- Verification of electricity bills and explaining billing details to clients and the marketing team.
- Managing operational and client-related data systematically.
- Fault identification and troubleshooting of electrical and solar system issues.
- Online monitoring of solar systems and tracking generation performance.
- Handling and coordinating O&M; team activities along with daily task allocation.
- Preparing and sharing rework quotations and coordinating client approvals.
- Payment follow-up with clients after meter installation and project completion.
- Maintaining and updating survey records and site visit details.




- Distribution and collection of customer feedback forms.
- Maintaining attendance records of the O&M; department.
- Handover of commissioning files, warranty cards, and project documents to clients.
- Taking approval from Management/MD regarding quotations, service activities, and operational work.
- Using ERP software (OctaBees) for data uploading and operational management.

Required Skills :

- Positive communication and coordination skills
- Knowledge of solar systems and electrical troubleshooting
- Strong documentation and reporting skills
- ERP software handling knowledge preferred
- Ability to manage teams and client coordination effectively
- Basic knowledge of MS Excel and reporting

Qualification :

- Diploma / B.Tech / BE in Electrical Engineering or related field

Experience :

- Minimum 2-5 Years of experience in Solar O&M; or Electrical Operations

Pay: ₹300,000.00 - ₹350,000.00 per year

Work Location: In person

📌 Assistant Manager (O&m) (Nagpur)
🏢 Galaxy Solar Energy
📍 Nagpur