Position : Customer Support Executive - Sales & Post-Sales Location : Vyasarpadi Industrial Estate Working Hours : 10:00 AM - 8:00 PM Employment Type : Full-time

About the Role

We are looking for a proactive and customer-focused Customer Support Executive to manage inbound and outbound customer interactions for our proprietary brand. The role involves handling sales enquiries, order coordination, and post-sales customer support , while ensuring a smooth and professional customer experience.

Key Responsibilities

- Assist customers in placing orders and resolving pre-sales queries
- Manage post-sales support , including order tracking, delivery updates, and issue resolution
- Maintain proper customer etiquette and communication standards at all times
- Coordinate with internal teams (warehouse, dispatch, accounts) to resolve customer concerns
- Record and update customer details, feedback, and complaints accurately
- Follow up with customers to ensure satisfaction and repeat business

Language Requirements

- English - Mandatory (Fluent) :

- Tamil - Mandatory (Fluent) :

- Hindi - Preferred

Skills & Requirements





- Prior experience in customer support, sales support, or post-sales service is preferred
- Excellent verbal communication and listening skills
- Robust customer-handling skills with a calm and polite attitude
- Ability to manage multiple customer conversations efficiently
- Basic computer knowledge (WhatsApp Web, Excel, CRM tools is a plus)
- Problem-solving mindset and attention to detail

What We’re Looking For

- Someone who understands how to talk to customers professionally :

- A person who can balance sales conversations and support responsibilities :

- Reliable, punctual, and comfortable working in a fast-paced environment

Why Join Us

- Work with a growing proprietary brand :

- Stable working hours and long-term growth opportunity

- Hands-on exposure to sales and customer relationship management

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Customer Support Agent (Chennai)
🏢 Shilpa Stainless P
📍 Chennai