About the Role

Key Responsibilities

- Handle customer queries promptly and professionally through a web chat platform
- Deliver accurate, well-written responses in English while following defined support workflows
- Document customer interactions and maintain basic records using MS Word and MS Excel
- Meet quality benchmarks and adapt to process updates as needed
- Coordinate with team leads to ensure consistent service standards

Required Skills & Qualifications

- Strong written communication skills in English
- Basic proficiency in MS Word and MS Excel
- A keen eye for detail and a willingness to learn
- Ability to work in rotational shifts, including weekends (two rotational weekly offs provided)
- Must be available to work from our Chennai office (in-person role)
- Immediate availability preferred

Educational Qualification

- Any graduate (No prior experience required — freshers encouraged to apply)

Compensation

- Take-Home Salary : ₹12,000 per month (fixed,



in-hand)
- Total CTC : Up to ₹16,000 per month (inclusive of Provident Fund contributions and performance-based incentives)

Incentives are based on individual performance and quality scores assessed monthly.

What We Offer

- Provident Fund (PF) benefits as per government norms
- Monthly performance incentives (up to ₹4,000 additional)
- Structured training and onboarding program
- Opportunity to work on a live international support process
- Career growth within the organization
- Full-time, stable employment

Shift : Rotational shifts | Work Mode : In-person | Location : Chennai

Job Types : Full-time, Permanent, Fresher

Job Types : Full-time, Permanent, Fresher

Pay: ₹9,222.84 - ₹12,034.74 per month

Advantages :

- Provident Fund

Work Location: In person

📌 Customer Support Associate - Live Chat (International Process) (Chennai)
🏢 EITB Global Infosolutions
📍 Chennai