Job Title : Customer Support Executive Job Summary : The Customer Support Executive will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities :

- Provide accurate information about products and services.
- Resolve customer complaints promptly and escalate when necessary.
- Record and update customer interactions in CRM systems.
- Follow up with customers to ensure satisfaction.
- Share customer feedback with the team and management.

Required Skills & Qualifications :

- Bachelor’s degree in any discipline (BBA, B.Com, BA, etc.).
- Robust communication skills in English and Hindi.
- Ability to multitask and work under pressure.
- Basic knowledge of computers and CRM software.
- Problem-solving attitude with customer-centric thinking.

Preferred Skills :

- Prior experience in BPO or customer service.
- Exposure to sales or upselling will be an added advantage.

Pay: ₹11,168.00 - ₹34,226.66 per month

Work Location: In person

📌 Customer Support Representative (Nagpur)
🏢 TheCophil
📍 Nagpur