Job Title: Associate / Senior Associate - Insurance operations

Reporting To : Team Leader

Handling a back-office operations in Insurance process mainly supporting Life and Annuity business

Key Responsibilities :

- Setting up/registering new Agents / recent polices / policy maintenance activity and setting up claims
- Analyze and enter all types of customer data in timely and accurate manner and in accordance with the SOP
- Handle all types of transactions which requires attention to details
- Adhering to the Service level agreements while processing transactions
- Identifying and flagging potentially fraudulent request
- Ensuring checking of money out transactions for accuracy before payments
- Adherence to legal requirement, industry regulations customer quality standards set by the company
- Undertake mandatory compliance training as specified by the company

Person Specification

- Excellent interpersonal and customer service skills
- Good Communication skills and confidence
- Good team player as Team work is essential whilst being proactive and working independently

Knowledge/Experience :

- Graduate with 1-4 yrs of relevant work experience
- Insurance operations experience is desirable




- Working knowledge of Microsoft office including Word, Excel, Outlook
- Advanced keyboard skills and ability to produce own correspondence and documentation

Work Competencies/Skills :

- Ability to gather and analyze information
- Negotiation, questioning and decision-making skills
- Organizational and time management skills
- Ability to work well under pressure
- Commercial and Business acumen
- Initiative and the ability to adapt quickly to diffe rent situations
- Good numerical abilities
- Discernment and the ability to assess a situation objectively
- Attention to detail and sound report-writing skills.
- Ability to Multitask
- Typing speed of 35-40 wpm
- Ability to work in a target oriented environment

Qualifications and Experience : Essential : Graduation with 1-4 years’ experience in handling Back-Office transactions, desirably in Life and annuities

Location : Bangalore and Chennai

Desirable : Relevant work experience in Insurance operations

Location

- Chennai

Job Function

- BUSINESS PROCESS SERVICES

Role

- Process Expert

Job Id

- 399619

Desired Skills

- Insurance

Qualifications : BACHELOR OF COMMERCE

📌 Process Expert (Chennai)
🏢 Tata Consultancy Services
📍 Chennai